If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
Returned in original packaging
Returned within (15) days. This can be extended for special circumstances.
Returned to in resalable condition
Copy of invoice enclosed with merchandise
You must contact us for a RMA number and write the number on the package
You must return the goods to the warehouses specified in the RMA, and it is the customers responsibility to verify the correct return address before sending goods back. Any good shipped to the incorrect location will incur additional shipping charges. We are not responsible for any goods returned to the wrong address.
Enclose a brief letter of explanation.
Merchandise returned for refund is subject to a 15% restock fee.
Defective items will be replaced if possible. If a defective item is returned for refund, all restocking fees apply. If we do not have a replacement you will get a 100% refund of the purchase price of the item.
There is a minimum restocking fee of $5.00
Shipping charges are not refundable.
If you return an item for a refund that had free shipping, a normal shipping charge will be deducted from the refund.
All returns must be prepaid;
No COD's accepted
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
For a prompt exchange/refund, return all merchandise to the location specified in the RMA acknowledgement.
Please allow up to 10 day for us to process your refund after the item has been returned to our warehouse. If you need your refund expedited please contact us with the return tracking number and we will make every effort to speed up the refund process.
Defective product or missing parts.
We only ship new products as they are received from the factory. If you receive a defective product or are missing parts, we are here to assist you in resolving this problem. Normally the fastest way to resolve the issue is to contact the manufacturer directly. In most cases the manufacturer will replace your item or send you the missing parts quicker then we can. We will be glad to assist you in contacting the manufacturer or contact them on your behalf. How ever if you still wish to return the item to us for replacement we will be glad to do that too. Please keep in mind that the shipping back to us is your responsibility and you expense. We will ship a replacement at our expense. This may seem unfair however the manufacturers do not compensate us for return shipping of defective items. Just as if you bought a product at a local store and it was defective, the store will exchange it but they won't pay for your gas to return it to the store. Unlike a local store if you return a product to us, we will pay at our expense to ship you a replacement. Also keep in mind that if you return a defective product to us, not only do we pay to ship you a replacement we also have to pay to ship it back to the manufacturer. So we are out two shipping charges that we can't recover. So we will loose money on your transaction. In other words we share the shipping risk with our customers.
If you refuse delivery of a package or the address you gave us is incorrect and undeliverable, You will be charged shipping fees both to you and shipping fees to our warehouse plus the standard restocking fee.
Address correction after shipped:
If you provided an incorrect address or require the package to be directed to the correct address or an alternate location, you will be charged an addition $20.00 fee plus the balance of the difference in shipping cost.
Order Cancellation fee. When you place an order with us it is a legal binding contract. You may not arbitrarily cancel your order with out approval from us and confirmation. You may request to cancel your order any time before it ships. However the order is not considered cancelled until we can verify that it has not shipped and you receive our cancellation notification which could take up to two business days . You understand and accept the fact that it may not be possible to cancel an order in time before shipping regardless of how and when you send your order . Please understand our shipping process. We have over 60,000 products online. Some products ship from our main location, some ship from remote locations and some products ship from the factory. When we receive your order, it is sent to the shipping location within minutes and starts the shipping process. Some location ship thousands of orders per day. The orders are packed, labeled and stacked on pallets for UPS to pick up twice a day. We start to incur cost at that moment. It normally takes us one business day to answer email so by then it is usually too late to cancel. Your order may still show in shipping department long after it ships. Most of our tracking information is updated at night for the days orders. Once your order is in the shipping department, it may not be possible to cancel the order. All we can do is try.
The following cancellation fees will apply. Orders placed directly on our web site will be charged 5% or $5.00, which ever is greater. Orders placed on auction sites will be charged 10% or $10.00, which ever is greater. If you refuse delivery of any package you will be charge shipping both ways, restocking fees and other administration fees in incur. Once a package is shipped the order can not be canceled. You must contact us for return instruction.